How to fix Diablo 4 code 395002 ‘account is currently locked’ error

Diablo 4 LilithBlizzard Entertainment

Diablo 4 players are encountering a frustrating error code that’s preventing them from enjoying the game, and we’ll break down everything that you need to do in order to fix the Diablo 4 code 395002 ‘account is currently locked’ error.

With Diablo 4 finally here, players are hopping into the game’s lengthy story to complete a variety of different Quests as they explore everything that the brand-new Diablo title has to offer across Sanctuary.

However, players are having their Diablo 4 experience interrupted by an error code that has been plaguing the community. We’ll go over how to fix Diablo 4’s code 395002 ‘account is currently locked’ error.

How to fix Diablo 4 code 395002 ‘account is currently locked’ error

The Diablo 4 code 395002 pops up along with a message that reads “your account is currently locked,” and this is primarily caused by server overload. As a result, Diablo 4 players are unable to hop into the game’s servers.

Luckily, the error code 395002 isn’t as serious as it sounds, as there are a few different workarounds that you can use to fix it.

Diablo 4's LilithBlizzard
Diablo 4 error code 395002 is caused by server issues.

Wait and log in to Diablo 4 again

Since the 395002 error code pops up when there is a server issue, the simplest solution is to wait before logging in again after a few minutes. If you try logging in again too soon then the time the account is locked might be extended.

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Restart the game

If the 395002 error code keeps appearing even after you waited a few minutes, the next thing that you can try is closing the application and then restarting Diablo 4. Sometimes error codes can be fixed by switching a game off and then back on again.

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This error might have popped up if you tried entering the game when the servers self-correcting, causing the Diablo 4 application to not work properly.

Check your internet connection

While the 395002 error code is generally caused by server issues, it’s possible that the issue might be with your own internet connection. You’ll need to ensure that you’re playing Diablo 4 with a steady internet connection.

A Barbarian in Diablo 4Blizzard Entertainment
Checking your internet connection could fix Diablo 4 code 395002.

Here’s how to troubleshoot your internet connection:

  • Reboot your router: Unplug your router and then plug it back in after a minute.
  • Transition to a wired connection: If your Wi-Fi is acting up then it’s worth switching to a wired Ethernet connection.
  • Minimize network traffic: You can try to disconnect devices operating on the same network to see if it fixes the issue.

Check the Diablo 4 server status

Since the 395002 error code is tied to the Diablo 4 servers, you can try checking the Diablo 4 server status with our guide, or visit Blizzard’s troubleshooting website to check if any server maintenance is currently in progress.

With these different workarounds, you’ll be able to get past Diablo 4 error code 395002 and continue your journey across Sanctuary.

For more Diablo 4, check out some of our other guides:

Best Diablo 4 Druid builds | Best Diablo 4 Barbarian build | Diablo 4 skill tree builder | Is Diablo 4 coming to Nintendo Switch | How to fast travel in Diablo 4 | Is Diablo 4 playable on the Steam Deck | How to salvage gear in Diablo 4 | How to transmog gear in Diablo 4

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