Pokemon Go player loses 7-year account after failing to answer one security question
NianticA Reddit user created their Pokemon Go account using a school email address which was locked after graduating. After failing to answer a security question, the player seems to have lost their seven-year-old Pokemon Go account.
Online games are well known for their tight security measures when it comes to recovering a lost account. For Reddit user nxxptune, things seemed to go sideways when they tried to recover a Pokemon Go account after their school shut down the email address used to create the account seven years ago when the player was in the sixth grade.
In their attempt to recover it, nxxptune contacted Niantic support to begin the recovery process. They had ten security questions to answer, with a standard step-by-step guide to recover a Pokemon Go account.
Niantic asked for the player’s “current in-app purchase balance,” and they weren’t able to provide that information. The support team then couldn’t verify the player’s identity, resulting in the loss of the seven-year-old account.
When taking the problem to Reddit, the user told the Pokemon Go community that they tried “everything,” and even included “extra information like the last trade” they made on the account or a receipt from their last purchase, to no avail.
They also provided support with their current account level, the date they achieved that same level, and the date they created the account.
Some users suggested that the player should contact the school IT support to get temporary access to their former email, to finally change it to their current one on the Pokemon Go account. Some other users also stated that they had the same trouble in the past and that the IT school support helped them out and it “worked out.”
For more on Pokemon Go, check out our Pokemon Go Spotlight Hour schedule for October 2023 or the October 2023 Raid schedule for Mega, 5-star, and Shadow Raids.