How to fix Genshin Impact crashing issues

Aakrit Sharma
Genshin Impact promo art featuring Scaramouche

Genshin Impact introduces new content every six weeks which certainly makes it difficult for certain devices to run the game smoothly. If you’re facing performance issues, check out this guide on how to stop Genshin Impact from crashing on your PC.

Genshin Impact has been out for over two years and has changed significantly in terms of content. With every update, the developers add new quests, stories, characters, and regions. Although this consistency is commendable, it has also led to many players facing performance issues.

Running Genshin Impact smoothly has been quite a task for even high-end mobiles for a long time and following the recent updates, PC players have reported similar problems.

Here’s how to fix Genshin Impact crashing on a PC.

Barbara, Jean, and Amber in Genshin Impact

Why does Genshin Impact keep crashing on PC?

These are the most common reasons behind Genshin Impact crashing on PC. We’ve also added solutions for every issue that may arise.

Low specs

Your PC must meet these requirements to run Genshin Impact smoothly:

  • Operating System: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit
  • Processor: Intel Core i5 or equivalent
  • RAM: 8 GB
  • Graphics Card: NVIDIA® GeForce® GT 1030 or better
  • DirectX Version: 11
  • Storage Space: 40 GB of reserved space

If your device doesn’t have these software and hardware specifications, it is most likely the reason Genshin Impact keeps crashing. You must meet these requirements to enjoy the game. Do note that these are the minimum requirements and the recommended requirements, which are slightly higher, are as follows:

  • Operating System: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit
  • Processor: Intel Core i7 or equivalent
  • RAM: 16 GB
  • Graphics Card: NVIDIA® GeForce® GTX 1060 6GB or better
  • DirectX Version: 11
  • Storage Space: 40 GB of reserved space

Permission issues

Permission issues related to the users on your PC might be the reason behind Genshin Impact crashing. To fix this, follow these steps:

  1. Open Genshin Impact’s file location and head to Genshin Impact > Genshin Impact Game.
  2. Right-click on Genshinimpact.exe and choose the Properties option.
  3. Head to Compatilbity > Settings. Check Disable fullscreen optimizations and Run this program as an administrator.
  4. Run Genshin Impact to check if these settings solve the crashing issue.

Increased graphics resolution

If you’re running Genshin Impact on resolution and FPS settings that your device cannot handle, the game will most probably crash. To avoid this, follow these steps:

  1. Launch the game and once you’re in, click on Esc. button to open the Paimon menu.
  2. Go to Settings > Graphics.
  3. Select 1280 x 720 Windowed resolution mode. Select the lowest FPS setting as well and turn V-sync off. Also, reduce all the graphics settings such as Shadow Quality, Reflections, and others to the lowest.

Although reducing these settings will affect how Genshin Impact looks on your PC, they might help you in avoiding crashes that are undoubtedly more annoying and troublesome.

Diluc petting a bird in Genshin Impact

Update graphics driver to run Genshin Impact smoothly

Updating your graphics driver regularly is the best way to stop games such as Genshin Impact from crashing.

Follow these steps to do so:

  1. Go to your PC’s device manager.
  2. From the list of all devices, click on Display Adapters and find your graphics driver.
  3. Right-click on the graphics driver and select Update Driver.
  4. You can now search for updated drivers manually or command Windows to do it.
  5. If there’s an update available, install it and run the game to check if the crashing issue is resolved.

Luckily, NVIDIA, AMD, and Intel also have their own websites and apps that update drivers. Based on your device, you can visit these official websites and download the latest software for it.

Disable Genshin Impact’s Co-Op mode

Playing Genshin Impact with friends is surely a delight but it is accompanied by your game demanding higher ping and extra GPU performance. This can very well be the reason behind the crash and here’s how to fix it:

  1. Click Esc to open the Paimon menu. Go to Co-Op mode and if you’re in the mode, click on Return to enter the single-player mode.
  2. Also, in Co-Op mode, make sure that you’ve selected Reject Join Requests. This basically disables the Co-Op mode and lets you decide when you want other players to join your world and vice versa.
Genshin Impact settings to be a host in Co-Op mode

Background apps

Background apps that take up a lot of RAM and CPU have troubled gamers for a long time, and they can certainly contribute to the Genshin Impact crashing issue you’re facing.

Follow these steps to divert the attention of your device to Genshin Impact:

  1. Press Ctrl + Alt + Delete and select Task Manager from the list of options.
  2. Find apps that are consuming the CPU and memory. Right-click on them and select End Task.
  3. Find Genshin Impact. Right-click on it and choose Go to Details.
  4. Right-click on the Genshinimpact.exe file. Choose the Set to Priority option.

With these steps, your PC will ensure that Genshin Impact is getting all the attention it needs.

Paimon in Genshin Impact

These were some of the ways that can help you improve Genshin Impact’s performance on your PC. If none of these methods works, try updating your Windows and re-installing the game. Make sure that if your device has multiple GPUs, and you’re using the one that’s the latest and most powerful.

For more content on HoYoverse’s ambitious RPG project, check out these guides on where to find Fatui Pyro agents, how to beat Raiden Shogun in Genshin Impact, and how to level up fast.

Image Credits: HoYoverse

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About The Author

Aakrit is a games writer with over 2000 published articles for EssentiallySports, Sportskeeda, FortniteINTEL, and CharlieINTEL. Currently, he writes guides on Minecraft, Roblox, Pokemon games, Genshin Impact, and Brawlhalla. Aakrit loves playing shooter games and in his free time, you can find him queued up in Valorant, Fortnite, Apex Legends, or Halo Infinite. You can contact Aakrit at [email protected].