Call of Duty’s new AI voice chat technology detects toxic players in real time

MW2 OperatorsActivision

Call of Duty have taken the next step in identifying and eliminating toxic players from their games. Their new AI-powered voice chat moderation technology will look to ban players who display disruptive behavior in Warzone, Modern Warfare 2, Modern Warfare 3, and future titles.

While the devs are constantly working to bring new content to Call of Duty games like Season 5 Reloaded of Modern Warfare 2 and Warzone, they also look to provide new features that could shake up the franchise moving forward.

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On August 30, the Call of Duty team revealed that they are bringing new AI-powered voice chat moderation technology to the franchise. This new feature will help the devs identify and subsequently ban players who exhibit toxic behavior.

The new AI technology arrives with the Season 5 Reloaded update and will debut across North America in an initial beta state as it begins to moderate voice chats in Modern Warfare 2 and Warzone. Then, a worldwide release of the feature is planned for Modern Warfare 3 on November 10.

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Activision teamed up with software company Modulate to create this real-time AI-powered voice chat moderation technology that they’ve brought to their Call of Duty titles.

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The technology will identify toxic speech in real time, becoming another tool at the disposal of the Call of Duty anti-toxicity team.

The FAQs shed light on how player reporting and the new technology will combine to provide the best results: “Player reporting is still valuable and available in game for players to communicate instances of toxic or disruptive behavior they may encounter; however, voice chat moderation will increase our ability to identify and enforce against bad behavior that has gone unreported.”

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Essentially, the technology uses the Call of Duty Code of Conduct to flag toxic language. The devs then explained the process: “Detected violations of the Code of Conduct may require additional reviews of associated recordings to identify context before enforcement is determined. Therefore, actions taken will not be instantaneous.”

While voice chat in Call of Duty games will be monitored and recorded, the FAQ section also revealed that trash-talk and friendly banter will be tolerated. What won’t be tolerated are instances of “hate speech, discrimination, sexism, and other types of harmful language, as outlined in the Code of Conduct.”

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Keep an eye out for the impact of this new feature in MW2 and Warzone Season 5 Reloaded.

For more, check out how to get the Lara Croft Operator skin in MW2 and Warzone, or find out everything you need to know about Modern Warfare 3 campaign Open Combat missions.