How to refund items on Roblox

❘ Updated: 2023-12-31T22:22:21

Roblox

You can use Roblox to play games for free, but if you want to buy cosmetic items for your favorite games, you may have to spend real money to buy Robux. However, if you’re dissatisfied with what you’ve bought or didn’t authorize a transaction, here’s all to know about getting a refund in Roblox.

While Roblox is a free-to-play gaming platform and has millions of games on offer, it makes a lot of money selling cosmetic items and skins in exchange for Robux, the platform’s virtual currency. Some of these items can be extremely expensive, like the rare Headless Horseman bundle that costs 31,000 Robux, which is equivalent to about $387.

If you’re an avid Roblox player, you might like to spend money to buy fancy cosmetics for your characters. However, what happens if you don’t like or need the items you bought? In that case, you might want to get a refund on your Robux, so here’s everything you need to know about it.

RobloxRobux was added to Roblox on May 14, 2007

Does Roblox offer refunds on items?

No, Roblox clearly states that you can’t get your Robux back after completing a purchase. This is because the platform has many features that help you avoid accidental purchases.

First and foremost, there’s the Try On feature with which you can see how the desired item will look on your avatar. It showcases both 2D and 3D versions and can certainly play a pivotal role in making the right choice.

Moreover, Roblox has a pop-up window that appears before you buy any items from the Avatar Shop or Experiences. It requires you to confirm your selection by showing the item, its price, and the Robux balance you’ll have following the purchase.

For all these reasons, you cannot get a refund on Roblox items purchased with Robux. Having said that, you can contact support in case your item is defective.

Roblox characters running away from an explosion.

If an item purchased by you gets removed by Roblox, you will get a refund for the same.

How to request a refund on Roblox for unauthorized transactions or defective items

Although not guaranteed, you can get a refund for a defective item or an unauthorized transaction by submitting a report to Roblox. Here’s how to do it:

Visit the official Roblox support page and enter your contact information.
In Issue Details, choose your device, and in the help category, select ‘Purchases Using Robux‘ for a defective item or ‘Billing & Payments‘ for an unauthorized transaction.
Properly describe how the item is defective/not working in the way it should be in the textbox.
If the support team is convinced by your application, you should get your Robux back.

For now, contacting official support is the only way to refund items on Roblox, and even with this method, we cannot guarantee that you’ll get a refund. Hence, spend your Robux wisely and purchase items only when you’re sure about their viability.

If you don’t want to spend Robux, we recommend using Roblox codes as they grant a wide range of freebies including skins. Check out these lists of redeemable codes for major titles here: