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How to refund items on Roblox

Not satisfied with your latest purchase in Roblox? Here’s how to refund items on Roblox and get your valuable Robux back.



Roblox cosmetics with Robux logo

Even though Roblox is a free-to-play gaming platform, players can spend countless Robux on cosmetics and in-experience items. If you’re unhappy with a recent purchase, check out this guide on how to refund items on Roblox.

Roblox allows you to play millions of games for free, but it makes a fortune by selling players cosmetic items and skins for Robux. Although Roblox codes can help players redeem some skins for free, there are many items that cost thousands of Robux. For instance, the rare Headless Horseman bundle can cost up to 31,000 Robux which is equal to around $385.

Cosmetics are one of the few ways for Roblox players to brag about their wealth and experience, which is why they frequently spend their Robux in the shop. Having said that, not every purchase guarantees the utmost satisfaction, and here’s how you can refund items in Roblox.

Roblox Headless Horseman art

Does Roblox offer refunds on items?

No, Roblox clearly states that you cannot get your Robux back after completing a purchase. This is because the platform has many features that help you avoid accidental purchases.

First and foremost, there’s the Try On feature with which you can see how the desired item will look on your avatar. It showcases both 2D and 3D versions and can certainly play a pivotal role in making the right choice.

Moreover, Roblox has a pop-up window that appears before you buy any items from the Avatar Shop or Experiences. It requires you to confirm your selection by showing the item, its price, and the Robux balance you’ll have following the purchase.

For all these reasons, you cannot get a refund on Roblox items purchased with Robux. Having said that, you can contact support in case your item is defective.

Anime Clone Tycoon characters fighting

How to get a refund on defective Roblox items

Although not guaranteed, you can follow these steps to get a refund on your defective Roblox items:

  1. Visit the official Roblox support page and enter your contact information.
  2. In Issue Details, choose your device, and in the help category, select Purchases Using Robux. Thereafter, select if the item was purchased from the main website or in an experience.
  3. Properly describe how the item is defective/not working in the way it should be.
  4. If the support team is convinced by your application, you should get your Robux back.

As of September 2022, contacting official support is the only way to refund items on Roblox, and even with this method, we cannot guarantee that you’ll get a refund. Hence, spend your Robux wisely and purchase items only when you’re really sure about their viability.

Two Mining Simulator characters

If you don’t want to spend Robux, we recommend using Roblox codes as they grant a wide range of freebies including skins. Check out these lists of redeemable codes for major titles such as Adopt Me, Little World, and Mega Noob Simulator.

Image Credits: Roblox