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GTA Online YouTuber claims that Rockstar “ignores” cheaters

Rockstar’s Live Chat helpfulness has been called into question as one GTA Online YouTuber received an eye-opening response about a cheater.



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GTA Online players were shocked by the response from Rockstar’s Live support team as a question regarding a cheater was met with a puzzling answer.

Cheating seems to be rife in lots of games these days as hackers can infiltrate servers and manipulate them to their liking. Warzone has had a very public battle with hackers, leading to the inception of the RICOCHET anti-cheat system.

Other games have been subjected to cheaters and hackers, and GTA Online is another victim. Despite GTA 5 having been out for over eight years, it’s still vulnerable to hacking. A popular GTA YouTuber recently questioned Rockstar’s Live Chat team about a hacker they had encountered and were shocked by the response.

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TGG is a YouTuber that regularly makes GTA Online content and has nearly 1 million subscribers. He enjoys the game, but his recent experience with the devs’ support team left him shocked.

“Just did one of those Live Chats with Rockstar Support about cheaters. Guys the solution to stopping GTA Online cheaters is…(drumroll please) “Have you tried finding a new lobby?” I AM NOT KIDDING! THEY ACTUALLY SAID THAT.”

Now, people will argue that there’s not too much else they can do if there is no adequate system in place for hackers. However, for a game that is coming up to a decade old, it seems players are tired of Rockstar’s inability to communicate properly with their players.

TGG posted a full YouTube video to his Twitter page that showed the exchange. The support employee recommended that TGG should report cheaters and that they “will be looking into it.” It feels like a very typical response that is probably said to most players suffering from this problem, and it only got worse.

The support team member then told TGG to “try changing session and see if the issue persists.” TGG laughed this off and understood that there just isn’t much the chat helper can do, and it’s more an issue higher up in Rockstar Games.

He said: “When people who have paid $60 for your game and continue to pay money through Shark Cards [GTA Online’s microtransaction currency] and support this game long-term, and you just completely ignore them when they’re having issues, especially with a common issue like cheating, that in 2021 should be somewhat easy to fix, when issues like that you’re just completely silent about, it just make everyone in the community feel absolutely worthless.”

TGG goes on to say that he, and the rest of the community, love GTA Online, and he just wants the devs to talk more so that everyone can make it the best game it can be.

With GTA 5 Enhanced and Expanded due in 2022, Rockstar might finally feel it’s time to address this serious matter.

Image Credit: Rockstar Games